Technological challenges for employment of robots in service industry

The advancement of Artificial Intelligence, Internet of Things have led to development advanced autonomous robots which demonstrate great ability of making conscious decision. Consequently, these smart robots are considered to be a suitable replacement for human labour by many industries and service industries are of no exception. However, in many service sectors deployment of robots in place of human labour is not encouraging. Hence, an investigation is carried on the technical challenges of robots employment in service industries of one of the fastest growing economies of the world, India. These challenges were evaluated by weighted aggregated sum product assessment (WASPAS) method. The results revealed that 'Precision and Dexterity' has been perceived as the most important technical challenge followed by 'Data Security and Privacy' while 'Maintenance and Reliability' as the least important technical challenge by the experts.