What question did this study set out to answer?

The study aims to assess patient satisfaction and influencing factors among national health insurance enrollees in Nepal.

March 22, 2026PLoS ONEOpen Access

Patient satisfaction among national health insurance enrollees in an accredited hospital of Kathmandu Valley: A cross-sectional, mixed methods study

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Authors

SSStuti ShresthaPatan Academy of Health Sciences SKSudip Khanal AAAashish AcharyaManmohan Memorial Institute of Health Sciences

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Implication

Mixed methods study found patient satisfaction influenced by healthcare service availability and barriers, suggesting improvement areas for national health insurance programs.

Key Points

The study aims to assess patient satisfaction and influencing factors among national health insurance enrollees in Nepal.
Conducted a cross-sectional mixed methods study in a provincial government hospital
Assessed patient satisfaction among 391 insured patients through a quantitative survey
Performed in-depth interviews with seven healthcare providers to identify barriers to healthcare provision
Analyzed quantitative data using descriptive and bivariate analysis, and qualitative data thematically
Highest satisfaction recorded in interpersonal manner (79.54%)
Lowest satisfaction in accessibility and convenience (32.33%)
Medicine availability identified as a strong predictor of patient satisfaction
Qualitative interviews highlighted barriers such as limited resources and medicine stock-outs

Cite This Study

Shrestha et al. (2026) studied this question.

synapsesocial.com/papers/69bf390ac7b3c90b18b433a8 https://doi.org/10.1371/journal.pone.0345353

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Implication

Mixed methods study found patient satisfaction influenced by healthcare service availability and barriers, suggesting improvement areas for national health insurance programs.

Patient satisfaction among national health insurance enrollees in an accredited hospital of Kathmandu Valley: A cross-sectional, mixed methods study

Discussion

Member takes

Implication

Key Points

Cite This Study

Patient satisfaction among national health insurance enrollees in an accredited hospital of Kathmandu Valley: A cross-sectional, mixed methods study

Discussion

Member takes

Implication

Key Points

Cite This Study

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