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April 1, 2026Process Safety ProgressOpen Access

Explaining persistent management of change underperformance in a safety‐critical gas organization

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Authors

SSSaba SaeiOAOmid AkbarzadehPMParisa Moshashaei

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Overview

Qualitative study reveals causes of management of change underperformance in safety-critical gas organizations, suggesting improvements.

Key Points

  • This research aims to identify the mechanisms causing underperformance in management of change (MOC) within safety-critical gas organizations.
  • Conducted a qualitative explanatory study in a safety-critical gas distribution organization.
  • Performed twenty-two semi-structured interviews with managers, supervisors, and HSE experts.
  • Analyzed data using inductive content analysis and realist synthesis based on context–mechanism–outcome configurations.
  • MOC degradation is primarily driven by governance erosion rather than procedural gaps.
  • Identified mechanisms include managerial disengagement and discretionary enforcement.
  • Outcomes include informal change implementation and superficial documentation.
  • Training and documentation gaps are consequences of weakened decision authority.

Cite This Study

Saei et al. (2026) studied this question.

synapsesocial.com/papers/69ccb7c216edfba7beb89d1ahttps://doi.org/10.1002/prs.70059
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