What question did this study set out to answer?

This study aims to evaluate the performance of cryptocurrency exchanges using the DeLone and McLean Information Systems Success Model.

April 1, 2026Journal of risk and financial managementOpen Access

Analyzing Cryptocurrency Exchange Platform Performance: An Application of the DeLone & McLean Information Systems Success Model

View Full Paper

Ask AI

Bookmark

Authors

BUBerto UsmanUniversity of Bengkulu IRIbnu RohmadiUniversity of Bengkulu MDMerve DoğanBilecik University

Discussion

Member takes

Implication

Quantitative analysis reveals system quality significantly impacts user satisfaction in cryptocurrency platforms, suggesting key areas for improvement.

Key Points

This study aims to evaluate the performance of cryptocurrency exchanges using the DeLone and McLean Information Systems Success Model.
Employed a quantitative research design based on survey data.
Collected data from 389 active Binance users in Indonesia through purposive sampling.
Analyzed data using Partial Least Squares Structural Equation Modeling (PLS-SEM).
Conducted Multi Group Analysis (MGA) to assess relationships among various quality factors.
Four of nine hypothesized relationships were statistically supported.
System quality significantly influenced system use and user satisfaction.
Information quality had a notable impact, while service quality showed limited direct influence.
Performance-related factors were more crucial for perceived net benefits than service-related attributes.

Cite This Study

Usman et al. (2026) studied this question.

synapsesocial.com/papers/69cd7af55652765b073a8888 https://doi.org/10.3390/jrfm19040248

View Full Paper

Ask AI

Bookmark

Implication

Quantitative analysis reveals system quality significantly impacts user satisfaction in cryptocurrency platforms, suggesting key areas for improvement.

Analyzing Cryptocurrency Exchange Platform Performance: An Application of the DeLone & McLean Information Systems Success Model

Discussion

Member takes

Implication

Key Points

Cite This Study

Analyzing Cryptocurrency Exchange Platform Performance: An Application of the DeLone & McLean Information Systems Success Model

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider