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April 3, 2026INTERNATIONAL JOURNAL OF NOVEL TRENDS AND INNOVATIONOpen Access

An Evaluation of growth and customer satisfaction in cooperative bank after digitalization

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Authors

DGDr. A. GeethaBMB. Mageshwari

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Overview

Evaluates growth and customer satisfaction in cooperative banks after digitalization, indicating significant improvements.

Key Points

  • This study aims to assess the impact of digitalization on growth and customer satisfaction in cooperative banks.
  • Evaluated the growth and client satisfaction following the implementation of digital banking services.
  • Used a combination of quantitative and qualitative methods to gather data.
  • Analyzed key performance indicators such as deposit growth and loan disbursement.
  • Assessed client convenience, service quality, and overall institutional growth.
  • Digitalization positively affected bank growth and client satisfaction.
  • Customers experienced enhanced convenience and reduced waiting times.
  • The bank showed improvements in service delivery and trust in operations.
  • Measurable enhancements in functional effectiveness and competitive positioning within the banking sector were reported.

Cite This Study

Geetha et al. (2026) studied this question.

synapsesocial.com/papers/69cf588f5a333a82146098bchttps://doi.org/10.56975/ijnti.v4i3.231922
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