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February 1, 2004Journal of Service Research

Consumer-to-Consumer Conversations in Service Settings

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Authors

KHKim HarrisFlorida State UniversitySBSteve BaronUniversity of Liverpool

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Harris et al. (2004) studied this question.

synapsesocial.com/papers/69d73e1435079b684748fa0fhttps://doi.org/10.1177/1094670503260132
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