Diversity management: What are the leading hospitality and tourism companies reporting?

This article analyzes what the leading hospitality and tourism companies report in terms of diversity management practices. Seven hospitality and tourism corporations are included in “The 2017 DiversityInc” of the top 50 businesses ranked by DiversityInc. These companies are Sodexo (rank 6), Marriott International (rank 8), Comcast NBC Universal (rank 19), Wyndham Worldwide (rank 24), Hilton Worldwide (rank 30), The Walt Disney Company (rank 36), and Aramark (rank 49). Their websites and available reports were content analyzed for their diversity management policies and practices. The research findings suggest ten main diversity management areas where each main area also has specific sub-categories. Based on the study findings and discussions, this study proposes a template that provides specific diversity management practices. Theoretical and practical implications of the study findings are provided. Suggestions for future research are offered.