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January 8, 2013Journal of Hospitality & Tourism Research

The Marketing Effectiveness of Social Media in the Hotel Industry

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Authors

XLXi Yu LeungBBBilly BaiKSKurt A. Stahura

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Overview

Randomized trial explores marketing effectiveness in hotels through social media, suggesting similar tactics for Facebook and Twitter.

Key Points

  • This study aims to explore the marketing effectiveness of social media platforms in the hotel industry.
  • Data collected from an online survey
  • Integrated the attitude-toward-the-ad model with social media concepts
  • Proposed a theoretical model for hotel social media marketing effectiveness
  • Hotel customers’ social media experiences influence attitudes toward social media sites.
  • Attitudes toward social media sites affect attitudes toward hotel brands.
  • Hotel customers' attitudes toward hotel brands influence booking intentions and electronic word of mouth.

Cite This Study

Leung et al. (2013) studied this question.

synapsesocial.com/papers/69d7705b447a5ff6a2b8a7e9https://doi.org/10.1177/1096348012471381
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