What question did this study set out to answer?

To examine how multidimensional trust governs human reliance on automated systems and determine how interface design can support appropriate reliance in complex, unpredictable environments.

January 1, 2004Human Factors The Journal of the Human Factors and Ergonomics SocietyOpen Access

Trust in Automation: Designing for Appropriate Reliance

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Authors

JLJohn D. LeeUniversity of Science and Technology KSKatrina A. SeeUniversity of Iowa

Discussion

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Implication

Review reveals how trust dynamics dictate reliance on automation in human operators, highlighting interface design principles to manage imperfect systems.

Key Points

To examine how multidimensional trust governs human reliance on automated systems and determine how interface design can support appropriate reliance in complex, unpredictable environments.
Conceptual review synthesizing organizational, sociological, interpersonal, psychological, and neurological perspectives on trust.
Evaluation of human-automation interaction across context, automation characteristics, and cognitive mechanisms including analytic, analogical, and affective processes.
Trust operates as a primary heuristic for reliance when system complexity and unforeseen conditions make complete technical comprehension impractical.
Automation characteristics map along a dimension of attributional abstraction, interacting with contextual goals to drive analytic, analogical, and affective evaluation.
Presents an integrated conceptual model defining how display characteristics and operational context dynamically calibrate operator trust to prevent misuse and disuse.

Cite This Study

Lee et al. (2004) studied this question.

synapsesocial.com/papers/69d815a73eff0c9dfaae346c https://doi.org/10.1518/hfes.46.1.50_30392

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Implication

Review reveals how trust dynamics dictate reliance on automation in human operators, highlighting interface design principles to manage imperfect systems.

Trust in Automation: Designing for Appropriate Reliance

Discussion

Member takes

Implication

Key Points

Cite This Study

Trust in Automation: Designing for Appropriate Reliance

Discussion

Member takes

Implication

Key Points

Cite This Study

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