What question did this study set out to answer?

The review aims to understand how work environment factors affect employee well-being and operational outcomes in the tourism sector.

Beyond the scenes: a systematic literature review of the influence of work environment on tourism operations

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This systematic review uncovers how work environment factors influence employee well-being in tourism, suggesting practical insights for improvement.

The review aims to understand how work environment factors affect employee well-being and operational outcomes in the tourism sector.
Conducted a systematic search of Scopus for peer-reviewed studies from 1994 to 2025.
Identified 34 studies that met inclusion criteria.
Data extracted into a structured matrix and analyzed through descriptive, trend, and thematic synthesis.
Identified seven thematic domains impacting tourism work environments.
Supportive environments enhance employee engagement and service quality.
Adverse conditions lead to increased stress, turnover, and work-family conflict.

Georgios Giotis (2025) studied this question.

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This systematic review uncovers how work environment factors influence employee well-being in tourism, suggesting practical insights for improvement.