What question did this study set out to answer?

Establish an empirically validated scale to measure trust in automated systems by evaluating the conceptual boundaries between human-human trust, human-machine trust, and trust in general.

March 1, 2000International Journal of Cognitive Ergonomics

Foundations for an Empirically Determined Scale of Trust in Automated Systems

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Authors

JJJiun-Yin JianAtkins (United States)ABAnn M. BisantzUniversity at Buffalo, State University of New York CDColin G. DruryUniversity at Buffalo, State University of New York

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Implication

Psychometric study reveals twelve core factors underpinning human-automation trust, demonstrating that trust and distrust function as polar opposites across systems.

Key Points

Establish an empirically validated scale to measure trust in automated systems by evaluating the conceptual boundaries between human-human trust, human-machine trust, and trust in general.
Conducted a three-phased empirical framework consisting of a word elicitation task, a questionnaire study, and a paired comparison experiment.
Evaluated semantic descriptors of trust and distrust across three contexts: human-human, human-machine, and general trust.
Applied cluster analysis to identify underlying dimensional factors shaping human attitudes toward automated tools.
Demonstrated that trust and distrust exist along a single continuum as polar opposites rather than as separate multidimensional constructs.
Observed that the fundamental conceptual descriptors of trust are largely shared across human-human, human-machine, and general relational domains.
Identified 12 distinct empirical factors of automation trust to serve as the structural framework for a standardized measurement scale.

Cite This Study

Jian et al. (2000) studied this question.

synapsesocial.com/papers/69da2922ba6014a02e8365bf https://doi.org/10.1207/s15327566ijce0401_04

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Implication

Psychometric study reveals twelve core factors underpinning human-automation trust, demonstrating that trust and distrust function as polar opposites across systems.

Foundations for an Empirically Determined Scale of Trust in Automated Systems

Discussion

Member takes

Implication

Key Points

Cite This Study

Foundations for an Empirically Determined Scale of Trust in Automated Systems

Discussion

Member takes

Implication

Key Points

Cite This Study

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