Despite the growing emphasis on digital twins in construction, there is limited understanding of how to enable effective human interaction with these systems, limiting their potential to augment decision-making. This paper investigates the research question: “How can construction control rooms be utilized as digital twin interfaces to enhance the accuracy and efficiency of decision-making in the digital twin construction workflow?”. Design science research was used to develop a framework for human-digital twin interfaces, and it was evaluated in a real-world construction project. Findings reveal that control rooms can serve as dynamic interfaces within the digital twin ecosystem, improving coordination efficiency and decision-making accuracy. This finding is significant for practitioners and researchers, as it highlights the role of digital twin interfaces in augmenting decision-making. The paper opens avenues for future studies of human-digital twin interaction and machine learning in construction, such as imitation learning, codifying tacit knowledge, and new HCI paradigms. • Control rooms are presented as versatile digital twin interfaces in construction. • The digital twin interface is strategically placed within key stages of the DTC workflow. • Digital twin interface designs are outlined based on user needs and data analytics. • Implementing the framework on a redevelopment project improved planning and efficiency, reducing costs and delays. • Digital twin interfaces are key in converting human decisions into machine-readable data
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Soman et al. (2025) studied this question.
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