The Influence of Training and Development on Service Quality in the Facility Management Sector

Training and development play a crucial role in improving employee performance in the facility management sector. In this field, the quality of service largely depends on employee productivity and their ability to carry out tasks effectively. Therefore, organizations need to regularly invest in training programs to enhance employee skills and knowledge. The primary aim of this study is to examine how continuous training and development contribute to better service quality. The study covers various forms of training, including technical methods which help employees strengthen their job-related competencies and improve their overall understanding of their roles. The research mainly focuses on male employees, with limited participation from female employees. When employees receive proper and consistent training they tend to performs their duties more efficiently and with fewer errors. Training, also enables them to adopt to new technologies and evolving work practices. Data for this study was collected from employees working in the facility management sector through a structured questionnaire survey. The findings indicate that employees who regularly participate in training programs generally show better performance in their tasks.