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April 24, 2026Journal of Distribution and Management ResearchOpen Access

A Study on the Satisfaction and Continuous Use Intentions of Chinese Consumers for Delivery Apps: Focusing on Value-based Adoption Model

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Authors

LJLei JinSouthwest UniversityMRMiHyun Ryu

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Overview

A survey examines factors influencing satisfaction and continued use of delivery apps among consumers in Beijing, indicating needed improvements.

Key Points

  • This research aims to understand how different factors impact consumer satisfaction and their intention to continue using delivery apps.
  • Survey conducted on delivery app users in their 20s to 40s in Beijing, China.
  • Statistical analyses including reliability analysis, exploratory factor analysis, and regression analysis were performed.
  • Total of 496 responses were analyzed for insights into consumer behavior.
  • Perceived benefits like usefulness and pleasure significantly impact satisfaction and use intentions.
  • Information quality, particularly accuracy and timeliness, also plays a crucial role in consumer satisfaction.
  • Satisfaction directly correlates with ongoing use intentions; familiarity moderates this relationship.

Cite This Study

Jin et al. (2022) studied this question.

synapsesocial.com/papers/69eb0803553a5433e34b34b2https://doi.org/10.17961/jdmr.25.05.202210.155
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Also Consider

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  1. 1A Study of the Influence of Delivery App Service Characteristics on Continuous Usage Intention: Focused on the Moderating Role of Consumer Characteristics2026
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