Integrating Resilience Indicators into Virtual Operations Support Team for Road Critical Infrastructure in Crisis Management

Increasing disaster frequency intensifies the need for rapid, location-specific information in crisis management. A Virtual Operations Support Team (VOST) can enhance situational awareness by verifying open-source data, but these outputs are rarely transformed into resilience indicators. In this paper is presented a framework that maps verified VOST outputs and metadata to indicators for road critical infrastructure resilience and links them to the crisis decision cycle. A preliminary test on media data (1 Aug-31 Dec 2024; n = 2,045) confirmed a stable baseline and clear peaks usable for management-defined thresholds and trigger actions. The framework also outlines governance, supplier interfaces, and GIS-based operationalization of Exposure, Condition, Accessibility, and Consequence.