AI system analyzes sentiment and key issues in customer reviews, improving decision-making for product quality.
Customer reviews play a crucial role in understanding user satisfaction and product quality. With the rapid growth of e-commerce platforms, analyzing a large volume of customer feedback manually has become impractical. This research paper presents an AI-based customer review analyzer that uses Natural Language Processing (NLP) and machine learning techniques to automatically analyze, classify, and summarize customer reviews. The system helps businesses identify customer sentiment, detect key issues, and improve decision-making efficiency.
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Sharma et al. (2026) studied this question.
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