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October 31, 2025The e-Business Studies

An Analysis of How Digital Platform Trust Influences Institutional Trust and Its Trust Transfer Mechanism

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Key Points

This research examines whether trust in digital platforms can replace institutional trust and explores the mechanisms of trust transfer.
Survey conducted with 227 platform users
Structural Equation Modeling (SEM) applied for analysis
Confirmatory factor analysis conducted to verify model reliability and validity
User experience significantly enhances trust in digital platforms
Trust in digital platforms is transferred to perceptions of public institutions
Increased trust in digital platforms negatively impacts traditional institutional trust

Implication

Analyzes how digital platform trust affects institutional trust, indicating significant implications for governance.

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Cite This Study

Su-Young Kwak (2025) studied this question.

synapsesocial.com/papers/69f2f0991e5f7920c6386bd8 https://doi.org/10.20462/tebs.2025.10.26.5.23

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Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

1Pathways to Platform Company Trust in Digital News Environments : A Multiple Mediation Analysis of Personality Traits, AI Attitudes, and Trust in JournalismOriginal Research · 2026
2Institutional Governance and Community Value as Determinants of Perceived Reliability and Growth Prospects in Accommodation-Sharing PlatformsOriginal Research · 2026
3Digital Capital and AI Adoption across Generations: A Multi-Group ComparisonOriginal Research · 2025
4The Influence of Digital Platform Quality and Security on Decision and Satisfaction through Trust in the DANA Digital Wallet2024 · 1 citations
5The Effect of Organizational Trust on Employees’ Acceptance of Organizational ChangeOriginal Research · 2026

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