Designing Human–AI Synergy Systems: The Influence of AI-Driven Sustainable HRM and AI-Based Decision-Making on Employee Engagement and Resilience

This study investigates the influence of artificial intelligence-driven sustainable human resource management (AI-SHRM) on employee job engagement and resilience, with a particular focus on the mediating role of relational contracts. Anchored in the social exchange paradigm, the study examines how the fulfillment of relational contracts fosters positive work outcomes, thereby enhancing overall organizational performance. Additionally, this research explores the role of perceived artificial intelligence decision-making (PAIDM) in amplifying these outcomes by promoting fairness and transparency within HR practices. Utilizing data from a three-wave field survey of 481 respondents in China, the findings reveal that AI-SHRM significantly enhances relational contracts, leading to increased job engagement and resilience. Moreover, PAIDM serves as a significant moderating factor, intensifying the positive effects by strengthening perceptions of equitable treatment. This research advances both theoretical and practical perspectives on AISHRM, relational contracts, and the role of AI-driven decisions in contemporary workplace dynamics, offering critical insights for future organizational studies.