What question did this study set out to answer?

This research aims to identify factors influencing the adoption and usage of mobile banking services in Ghana using the UTAUT2 model.

Acceptance and use of mobile banking: an application of UTAUT2

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Randomized trial examines factors influencing m-banking adoption in Ghana, suggesting strategies for financial institutions.

This research aims to identify factors influencing the adoption and usage of mobile banking services in Ghana using the UTAUT2 model.
Surveyed 300 users of mobile banking services in Ghana using a questionnaire.
Analyzed primary data collected through SmartPLS software.
Investigated the impact of age, educational level, user experience, and gender as moderators.
Habit, Price Value, and Trust are significant factors influencing the adoption of mobile banking.
Moderators such as gender, age, educational level, and user experience affected the relationship between UTAUT2 constructs and usage behavior.
The UTAUT2 model's applicability was confirmed in the context of mobile banking in Ghana.

Kwateng et al. (2018) studied this question.

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