The COVID-19 pandemic accelerated digitalization in India, leading to the widespread adoption of technology across various domains including education and legal services. The new norms of this digital education have transformed traditional learning methods, posing challenges for practical legal training in clinical legal education. University-based law clinics, which play a crucial role in training future lawyers and ensuring legal aid delivery, have struggled to adapt to online models while maintaining their client-centred approach. This shift from traditional practice to virtual mode provided an opportunity to improve access to justice and modernize legal education, yet it also exposed significant gaps in accessibility, implementation and effectiveness. While virtual legal education, online legal aid services and digital legal clinics were introduced to bridge the justice gap, many of these platforms remain underutilized, inefficient or inaccessible to marginalized communities. This article explores how the technological push accelerated by the aftermath of the COVID-19 pandemic can be leveraged to enhance virtual legal services, improve access to justice and create a more effective digital legal aid framework. It examines the current benefits and challenges of integrating technology into legal services. Finally, drawing from suitable global practices and successful initiatives in other domains, it recommends possible policy measures for its effective implementation.
Dr. Bharti Yadav (Sun,) studied this question.