What question did this study set out to answer?

To examine the relationship between emotional labor demands and occupational wage rates, evaluating how cognitive demands influence compensating wage differentials.

August 1, 2004Journal of Applied Psychology

Emotional Labor Demands and Compensating Wage Differentials.

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To examine the relationship between emotional labor demands and occupational wage rates, evaluating how cognitive demands influence compensating wage differentials.
Conducted an occupational-level analysis investigating the relationship between emotional labor requirements and employee wage rates.
Evaluated wage disparities under theoretical models of job demands, working conditions, and compensating wage differentials across different cognitive demand levels.
Higher emotional labor demands are associated with lower wage rates for occupations low in cognitive demands.
Higher emotional labor demands are associated with higher wage rates for occupations high in cognitive demands.

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Implication

Occupational analysis finds divergent wage effects of emotional labor in diverse occupations, indicating that cognitive demands determine whether emotional effort receives compensation.

Cite This Study

Glomb et al. (2004) studied this question.

synapsesocial.com/papers/6a045b4f85ad022aadde5677 https://doi.org/10.1037/0021-9010.89.4.700

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Implication

Occupational analysis finds divergent wage effects of emotional labor in diverse occupations, indicating that cognitive demands determine whether emotional effort receives compensation.

Emotional Labor Demands and Compensating Wage Differentials.

Key Points

Discussion

Implication

Cite This Study

Emotional Labor Demands and Compensating Wage Differentials.

Key Points

Discussion

Implication

Cite This Study

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