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April 1, 1990Academy of Management Perspectives

Can information technology revitalize your customer service?

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BIBlake IvesWorcester Polytechnic InstituteRMRichard O. MasonUniversity of Southern California

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Ives et al. (1990) studied this question.

synapsesocial.com/papers/6a086aceab15ea61dee8d3d2https://doi.org/10.5465/ame.1990.4277208
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