Unrecognized crisis management—Normalizing everyday work

This is the authors' abstract. We don't add key points for this paper.

The aim of this study was to examine the practices of crisis management adopted by operative staff when facing a crisis situation in their workplace. This research is based on interviews with personnel from social services and staff from homes for unaccompanied youth. The interviewees asked respondents about their actions in caring for young refugees during the refugee situation. The results are structured around three themes: everyday practices, crisis work, and the process of normalization. Three practices for handling the situation—improvisation, prioritization, and creating alternatives—served as crisis management‐as‐practice. The staff members' everyday practice for solving problems became the basic method employed during the crisis to normalize everyday work.