Key result
High patient satisfaction linked to ~39% lower 30-day readmission risk.
Why the study?
Does patient-reported satisfaction and provider communication predict 30-day readmission in adult medicine inpatients?
Population
846 patients admitted to two inpatient adult medicine units at Massachusetts General Hospital, Boston…
Comparison
Patient-reported high satisfaction with care and… vs Lower satisfaction and poorer provider…
Design
Cohort
Follow-up
30 days
Authors
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Patient satisfaction signals lower readmission risk but warrants no practice change yet; leaves open whether communication interventions reduce readmissions.
Cohort (n=846)
No
Does patient-reported satisfaction and provider communication predict 30-day readmission in adult medicine inpatients?
Effect estimate: adjusted OR 0.61 (95% CI 0.43 to 0.88)
p-value: p=0.007
High patient satisfaction and good provider communication during index hospitalization are associated with a lower likelihood of 30-day readmission.
Carter et al. (2017) conducted a cohort in Inpatient adult medicine admission (n=846). High patient satisfaction with care vs. Lower satisfaction with care was evaluated on Odds of 30-day readmission (adjusted OR 0.61, 95% CI 0.43 to 0.88, p=0.007). Patients reporting being 'very satisfied' with care during their index hospitalization were significantly less likely to be readmitted within 30 days (adjusted OR 0.61; 95% CI 0.43-0.88; P=0.007).
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