The 2nd Law of thermodynamics was driven by the Big Bang being extraordinary special, with hugely suppressed gravitational degrees of freedom. This cannot have been simply the result of a conventional quantum gravity. Conformal cyclic cosmology proposes a different picture, of a classical evolution from an aeon preceding our own. The ultimate Hawking evaporation of black holes is key to the 2nd Law and requires information loss, violating unitarity in a strongly gravitational context.
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Roger Penrose (2013) studied this question.
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