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Sim B. Sitkin, Kathleen M. Sutcliffe, Roger G. Schroeder, Distinguishing Control from Learning in Total Quality Management: A Contingency Perspective, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 537-564
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Sim B. Sitkin
Duke University
Kathleen M. Sutcliffe
Johns Hopkins University
Roger G. Schroeder
Northwestern University
Academy of Management Review
University of Minnesota
Duke University
University of Minnesota System
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Sitkin et al. (Fri,) studied this question.
synapsesocial.com/papers/6a0ffc70d8c5cf602efd75bb — DOI: https://doi.org/10.5465/amr.1994.9412271813