Impact of Information and Communication Technology on Workload, Exhaustion and Efficacy Among Healthcare Workers

This study aimed to examine both the benefits and challenges that Information and Communication Technology (ICT) brings to the workplace among healthcare professionals, in the case of Kosovo.This study involved n=319 Kosovo healthcare employees using a structured questionnaire.Regarding the analyses, correlation and hierarchical regression analyses were conducted.The findings revealed that access to ICT increased workload and efficacy.The results reveal that with an increase in the workload, exhaustion increases too.The results show no significant direct or indirect impact of workload on efficacy.These results are discussed in the context of relevant literature, with consideration given to both the nature in which the health professionals in Kosovo use ICT and the cultural environment of Kosovo.This highlights the need for a better workload management system and self-care practices at the workplace to prevent exhaustion.