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Managing Complex Change. 2. The Demand System: Forces in the Environment. 3. Dynamics of Organizations: Where Change Occurs. 4. The Change Process: Why Change? 5. Defining the Future State. 6. Assessing the Present: Benchmarks for Change. 7. Getting from Here to There: Transition Management. 8. A Case Study. 9. Commitment Planning and Strategies. 10. Managing Complexity.
A Thu, study studied this question.