The Business of Talk: Organizations in Action.

Preface and Acknowledgements. Introduction. 1. Talk and Organization. 2. Organizations in Action. 3. Talk as Social Action. 4. The Interaction Order of Organizations. 5. Conversational Procedures and Organizational Practices. 6. Information, Interaction and Institution. 7. Organizational Agendas. 8. Local Logic and Organizational Rationality. 9. The Business of Talk. Appendix I: Notes on Transcription Conventions. Bibliography. . Index.