This article describes a knowledge management (KM) success model that is derived from observations generated through a longitudinal study of KM in an engineering organization and KM success factors found in the literature, which were modified by the application of these observations and success factors in various projects. The DeLone and McLean (1992, 2003) IS Success Model was used as a framework for the model, since it was found to fit the observed success criteria and provided an accepted theoretical basis for the proposed model.
No takes yet. Share an insight, caveat, or question.
Jennex et al. (2006) studied this question.
Synapse has enriched 5 related papers. Consider them for comparative context: