Teleworking in Times of COVID-19. Some Lessons for the Public Sector from the Emergent Implementation During the Pandemic Period

The COVID-19 crisis has forced public sector organizations to implement teleworking as the only option to continue their daily activities and stop the spread of the virus. However, it is still too early to know in a full context how public servants are reacting to the demands of teleworking. This paper aims to fill this gap and examine the effects of timely implementation of teleworking on employees in the public sector. This study analyzed in a transversal manner the perception of 971 public servants in Mexico. Descriptive, correlation, and multiple linear regression analyses were performed. The results indicated the influence of teleworking on aspects such as job satisfaction, organizational commitment, burnout, and productivity. Besides, the findings suggest the relationship between the variables, as well as their importance in light of the current situation.