Qualitative study explores emotional reactions and coping strategies of knowledge workers amidst AI integration, suggesting improved communication is essential.
Key Points
This research aims to understand knowledge workers' emotional and psychological reactions to the integration of generative AI in the workplace, alongside their coping strategies.
Conducted semi-structured interviews with 25 knowledge workers across various sectors, including financial services and creative industries.
Analyzed data using reflexive thematic analysis to identify emotional responses and coping strategies related to AI adoption.
Identified ambivalent acceptance among employees, characterized by both excitement and anxiety about AI.
Noted identity friction as workers perceived deskilling against the backdrop of augmented creativity.
Found that organisational buffers, such as psychological safety and transparent communication, help mitigate negative impacts of AI on employees.