Empowerment in veterinary clinics: the role of trust in delegation

Several authors have suggested that trust is important to empowerment. This research develops the theoretical relationship between empowerment and trust. Trust, defined as a willingness to be vulnerable, was found to contribute to managers’ taking greater risks in their relationships with their employees through increased delegation of authority. Results show strong support that trust for an employee is a function of the employee’s perceived ability, benevolence, and integrity, as well as the manager’s propensity to trust.