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January 1, 2000Journal of Occupational Health Psychology

Emotional regulation in the workplace: A new way to conceptualize emotional labor.

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AGAlicia A. GrandeyPennsylvania State University

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Alicia A. Grandey (2000) studied this question.

synapsesocial.com/papers/6a15c4a6d64fa33389a00a11https://doi.org/10.1037//1076-8998.5.1.95
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