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February 1, 1989Journal of Services Marketing

How do Customers Express Dissatisfaction and What canService Marketers do About it?

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CBClaire P. BolfingUniversity of Virginia

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Claire P. Bolfing (1989) studied this question.

synapsesocial.com/papers/6a16e692b082e78ad77ba956 https://doi.org/10.1108/eum0000000002483

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