Social Organization of an Industrial Work Group: Emergence and Adaptation to Environmental Change

AbstractThis is a participant observation study of a small work group on the night shift in a food processing plant. Although in the Human Relations tradition, this study focuses explicitly upon the interrelations between the group and salient aspects of the organizational and technical environment. The analysis is guided by the small group theory of George C. Homans. Attention is focused first upon the development of an informal social organization which was functional both in meeting formal organizational goals and group members' socioemotional needs. This informal organization was disrupted by supervisory style changes, however, after which both job commitment and group morale declined dramatically. This was followed by two technical changes; as the group informally and collectively adapted to these changes, a new informal social organization emerged. This new organization clearly reflected the group members' desire for autonomy. Clear support is claimed for the general proposition that commitment to formal organizational goals, group morale, and individual satisfaction is positively related to a lenient supervisory style and high autonomy.