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Observational analysis identifies gaps in listening practices during self-examination in organizations, suggesting improvement is needed.
...as this organization moves through an era of self-examination, reorganization, and revitalization, the products of strategic plans and administrative reviews cast doubt on whether Extension is really listening to people. I think our listening can be improved. the need for more attentive listening is shown by our strategic planning experience in Ohio.
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Ruth M. Conone (1991) studied this question.
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