James W. Dean, Jr., David E. Bowen, Management Theory and Total Quality: Improving Research and Practice through Theory Development, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 392-418

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Dean et al. (Fri,) studied this question.

synapsesocial.com/papers/6a18c1acb74a086de591ae27 https://doi.org/https://doi.org/10.5465/amr.1994.9412271803

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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

1External Control of Organizations: Resource Dependence Perspective2011 · 14,347 citations
2The Malcolm Baldrige National Quality Award2010 · 10 citations
3The Economic Institutions of Capitalism1987 · 14,991 citations
4Academy of Management Journal2011 · 4,741 citations
5The Ambiguity of Leadership<sup />1977 · 723 citations