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Antecedents of the Ombudsman Program 2. Structuring Quality Assurance Mechanisms for the Elderly in Long-Term Care 3. Study Methodology 4. The Ombudsman and the Complaint Grievance Process 5. What Do Ombudsmen Do? 6. Do Ombudsman Programs Get Results? 7.
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Gubrium et al. (1984) studied this question.
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