E-government in a developing country: citizen-centric approach for success

There are very few successful e-government projects in developing countries. Most e-government projects within developing countries employ high-technology intervention whereas citizens are not ready for this. There are successful projects which took a low end route. This paper examines one such project to find out the reasons behind its success. The research concludes that stakeholders' participation is the driving factor for success. The major issue is not IT, but an understanding between the citizen population and their complimentary governmental entity, which acts as the critical factor for triumph in e-government.