Interviews as a Selection Tool for Entry-Level Hospitality Employees

Behavior based interviewing is a technique that has been used successfully in many industries for a number of years. This paper investigates the process of developing behavior based interviews for hospitality use with entry level employees. The first step of the investigation process is to identify critical job behaviors. This paper reports on a survey conducted with hospitality professionals to identify these behaviors. Results suggest that clear identification of these key behaviors may be an area of weakness.