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May 1, 2019Risk Management and Healthcare PolicyOpen Access

Online physician reviews: is there a place for them?

G.P. Murphy Kushan Dilip Radadia Benjamin N. Breyer

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Abstract

Web-based physician ratings are increasingly popular but imperfect proxies for clinical competence. Yet they provide valuable information to patients and providers when taken in proper context. Providers need to embrace the reviews and use them to enact positive change in order to improve the quality of our patients' experience. Patients need to realize the limitations of online ratings, particularly with smaller sample size and be discerning about the reasons behind the review.

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Murphy et al. (2019) studied this question.

synapsesocial.com/papers/6a1f3c491c1c5348ad2a9cbc https://doi.org/10.2147/rmhp.s170381

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