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• Participants showed a preference for psychological services characterized by short waiting time, low cost, and high effectiveness. • Waiting time emerged as the most critical factor in selecting psychological interventions, surpassing the importance of service delivery mode. • Study found non-significant differences in preferences for digital versus face-to-face psychological interventions. • Older people and those with formal clinical diagnoses showed less acceptance of digital interventions; younger people prioritized access. • Preferences for psychological interventions are nuanced; a one-size-fits-all approach is inadequate in mental health services.
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Auyeung et al. (2025) studied this question.
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