People Skills: Change Management Tools--Lewin's Change Model

This is the first in a series of articles about some of the most effective models, methods, and processes of the OD trade. OD stands for organization devel opment, a discipline that offers much to the MS/OR practitioner determined to help clients solve real-world problems. Because it is based on a systemic view of organiza tions, OD includes the whole universe of fuzzy people issues that increasingly de termine the success or failure of efforts to