Issues central to the continuing debate about the future of the reference desk are explored here by two seasoned librarians. A point-counterpoint format allows the two debaters, “fresh” from their Columbia University Reference Symposium 2007 public debate, to continue to engage in argument and discussion. Readers are invited to consider the affirmative and negative sides of the various issues as advocated by the authors.
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Watstein et al. (2008) studied this question.
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