Face Support in Controlling Poor Performance

The purpose of this study was to describe the use of face support in managerial communication on controlling poor performance. Face support was defined according to the degree of approval (positive face) and the degree of freedom given to poor performers to define a course of action (autonomy). Seventy bank branch managers were interviewed about a recent performance problem they had at tempted to control. Managers' use of positive face and autonomy strategies suggested punitive and problem solving styles of control. Further, an overall performance rating of the employee was positively correlated with use of positive face support and use of autonomy was positively correlated with the length of time between problem recurrence.