September 1, 2006Journal of Health Organization and Management
“You have to cover up the words of the doctor”
Key Points
- This research investigates the complexities of trust during interpreted consultations in primary health care settings.
- Conducted 69 individual interviews and two focus groups with various stakeholders in three north London boroughs.
- Applied grounded theory to analyze narratives from service users, professional interpreters, and healthcare providers.
- Utilized theoretical models from sociology to explore trust dynamics in medical consultations.
- Trust was a common theme across narratives, revealing six interconnected trust relationships.
- Identified three types of trust: voluntary, coercive, and hegemonic, each influencing communication during consultations.
- Emphasized the critical role of voluntary trust for effective communication and patient action.
Authors
Discussion
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Implication
Qualitative study examines trust relationships in interpreted healthcare consultations, highlighting communication challenges and implications for practice.
Cite This Study
Robb et al. (2006) studied this question.