Improving Employees’ Interpersonal Communication Competencies

Companies that recognize the relationship between employee engagement and business success will seek ways to foster and facilitate workers’ emotional well-being. One way to encourage employee engagement is to provide training in interpersonal communication. This research analyzes what one U.S.-based company is doing to achieve that goal. The company and the evolution of its communication training program are described, with a focus on an interpersonal communication component. Methods used for evaluating learning outcomes are outlined, along with some results. Finally, this study proposes several implications of this case study for business communication professionals.