The implementation of ERP systems is a complex undertaking with wide-reaching impact on key stakeholders including staff and customers. As many as 90% of all initiated ERP implementation projects can be regarded as failures as a result of changes in scope, prolongation of the project time or simply budget overruns. This paper presents an integrated strategic framework that could be useful for identifying parameters which may help the ERP implementation process become successful. The integrated strategic framework is developed through a real case study implementation.
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Chakraborty et al. (2007) studied this question.
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