Identification of total quality management enablers and information technology resources for ICT industry: a Pareto analysis approach

Pareto analysis was used to sort and arrange the total quality management (TQM) enablers and information technology (IT) resources according to their order of frequency of occurrences, vital few factors were taken in this study. The objective of the present study was formulated to identify 'vital few' factors of TQM enablers and IT resources for the benefits of researchers and practitioners. The major findings of this study is distinguished the most usable enabler 'top management commitment and support (TMCS)' and resource 'electronic data interchange (EDI)' by using Pareto analysis approach. The result of this study will help quality experts and managers in TQM implementation in more effective and fruitful way in information communication and technology (ICT) industry. The future scope of this study is TMCS and EDI can be widely used to the extent of TQM implementation. The managerial implication of this study investigates enabler 'TMCS' and resource 'EDI' are most crucial for smoother implementation of TQM in ICT industry.